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- Defective items: If the whole order is returned; you will receive a full refund. If only part of the order is returned; you will receive a refund for the items being returned only. We reserve the right to exchange a defective item with a replacement item. Shipping cost will then be incurred by Ink Well.
Non-defective closed items: Please be advised that the cost of shipping will not be refunded. Items returned to our drop off centre will be subject to $12.00 shipping charge above the restocking fee. The total amount you will receive will be the amount of the item only minus restocking and shipping charge if applicable. . *There will also be a mandatory restocking fee of 20%.
Non-defective opened items: Please be advised that the cost of shipping will not be refunded. If you are not happy with the item you received, you can return it for a refund minus a restocking fee. Items returned to our drop off centre will be subject to a $12.00 shipping charge above the restocking fee. *Some products cannot be returned such as OEM items.
- In Store returns; will be subject to a $12.00 shipping charge above the restocking fee.
All returns; must be approved by Ink Well, as such the customer must contact our customer service with all their return issues. RMA's (Returned Merchandise Authorization) will then be issued. Please use our contact us form to request an RMA.
- RMA's request must include, item to be returned, reason for returned, date purchased. Refunds will be processed within 10 days after receiving the item at our distribution centre.
- Non-defective Items returned after 90 days will be issued a credit, subject to the conditions above.